FAQ
Before rental
According to article 176 of the law of Montenegro “On Road Traffic Safety” that is valid from January 2013., citizens of foreign countries may drive a vehicle on the territory of Montenegro in the presence of a valid national driving license. This is fixed by the Vienna Convention on Road Traffic, 1968.
We do not have any restrictions as according to the driving experience or age limit. If you are over 18 years old, you can rent and drive our vehicles.
Deposit is not obligatory for all vehicles. Deposit amount is defined by class of vehicle and duration of rent. Can be left in cash, and it varies between 100 and 500 euros, depending of vehicle class. Mini or economy class vehicles can be without any deposit, or up to 100 euros. Luxury cars deposit is 500 euros.
You can pay in cash or by debit or credit card. VISA and MASTERCARD are acceptable.
Procedure lasts from 5 to 10 minutes.
KASKO or CDW is included and it doesn’t cover tires and windscreen. Also, we can provide Super KASCO or SCDW on an additional cost. It covers all damages, tires, windscreen, down part of the car and it eliminates excess/franchise. Please notice that any insurance works only with a police report, without police report insurance doesn’t cover any damage.
Payment occurs during car pickup, and can be done with credit card, cash, account payment (companies).
You can make a reservation for other person, but beware that at car pickup, we will need valid credit card on the name of main driver. We accept credit and debit cards: Visa and Mastercard.
All your details are SSL encrypted. The payment page is security page secured by our Hipotekarna bank. We never see your card details so they can be neither stored.
Yes you can. We have cars divided by classes where you can pick what suits you the most.
During vehicle pick up, signing car rental agreement is obligatory. The agreement contains information about rented vehicle, time and place where vehicle is rented, driver’s data, information about person or company that pays for renting, check in form with current car damages (if any). By signing the agreement, client is authorised to drive vehicle.
Yes, you can go to international roads with our cars. You just need to inform us about this before you go, as you will need approval from our company to use your cross border pass.
No, mileage is unlimited, except for one-day rents, then limitation is on 250km.
Yes. You can put second driver in your contract, other drivers can’t be written, but they can drive on Montenegrin territory.
Minimal duration of your rent is 24 hours – 1 day. Delay is charged extra.
Yes, it is. If city is distant, there is a defined cost.
Yes. If your renting period starts in one period and continues into another where price is different, our online booking system will automatically calculate the price.
In case we have confirmed reservation in late hours, after working time, some of our colleagues will be there to rent you your vehicle. In your reservation it is important for us that you provide accurate flight number.
In spite of insurance you have, if you don’t make an official police report on accident, damage will be charged from client. Police report is needed even in cases where client wasn’t present when damage occurred (for example, car was damaged on parking lot by unknown person).
Yes, it is obligatory that you inspect the vehicle at pick up and compare damages you find on vehicle and the ones described on check in form within rental agreement. If there are damages on the vehicle that are not listed in check in form, you contact colleague that is renting you the vehicle to mark it additionaly, and avoid problems of charging damage prices while drop off.
During your visit
Pick up time can be changed up to 12 hours before arranged time, and delivery service can be asked for an edit up to 48 hours before pick up.
Valid driver’s licence, passport or ID card.
Yes, without any additional costs you can make changes to your reservation. You can cancel it, and we will refund you prepaid funds as long as you cancel 72 hours before arranged pickup time. Otherwise, funds cannot be refunded.
In case of accident it is necessary to contact some of the numbers listed on your rental agreement, as well as police dialing 122. In case of car malfunctions you can contact us on any number listed on agreement.
You need to inform us of this intention, because you need our confirmation to go cross borders with our cars.
In case you lose your keys please contact any number listed on your rental agreement, some of our colleagues will deliver a spare key, and inform you of further procedure and expenses.
All traffic penalties, as well as parking tickets are responsibility of client who rented the vehicle.
At car pickup
It is possible to extend rental period, but it is necessary to contact us to get a confirmation. Extesion cost is calculated from predefined prices.
In most cases we don’t. However, in case that is really long period of time, we will return part of paid price.
Client is responsible of returning vehicle with the tank full as much as it was during the car pick up.
Yes, car can be photographed at pick up. If you find damages on the vehicle that are not marked on check in form, contact our colleague to mark that damage, and avoid any problems of charging damages during car drop off.
Complete documentation of vehicle can be found in the car, on vehicle registration. Also, it is listed on rental agreement.
All our cars have adequate equipment, placed inside of car.
Pet transport is allowed in corresponding animal boxes. We, as a family company think of pets as parts of family, so we support having your family members with you while making memories in our cars.
No, it is not allowed. If you drive outside of regular roads, all insurances expire. All damage made to the car will be charged, including eventual damage on tyres, axles, scratches from plants and an extra car wash.
At car drop-off
We understand your needs, but we appeal to you not to smoke in the car.
In Montenegro is obligatory to use dipped beams 24/7, drive on the right side of the road, overtake only on the left side. Speed limitations are as follows: Populated area: 50 km/h;
Outside of the city: 80 km/h; Main roads: 100km/h.
Yes, driver and the passengers are obligated to use safety belt. Children younger than 12 have to drive on back seat, children younger than 5 have to be in a child seat, or booster.
Time of returning your deposit can be between 15 days and 4 weeks, it depends from bank and type of card that you are using.